Yesterday, I experienced connectivity problems with
HughesNet, my internet provider. After
calling several of the requisite wrong numbers and then punching through
numbers on my dialer to wade through an automated menu, I finally connected to
the technical help line. A recorded
message informed me that I would have an extended waiting time. I switched my smarter-than-me-phone to
speaker and set the phone on the kitchen counter beside me.
That’s when elevator music filled my phone.
The sound was horrendous—something like what you might
expect to hear if a garbage disposer tried to eat a drum set, three French
horns, and a small pickup truck at the same time.
At first, I thought something was wrong with my phone.
I actually jumped back, cringing. After no more than ten seconds, I turned the
volume down. I considered ending the call.
As I reflect back on all of that this morning, I
wonder how many calls are shed because of the awful waiting music. Could it be part of a purposeful plan to
reduce call traffic?
After suffering through the music for a while, I
finally talked with someone in India. I
was told that the network was experiencing problems on their end. I am posting today through my
smarter-than-me-phone because my HughesNet is still down.
I am a bit reluctant to call again.
No comments:
Post a Comment